Simple, flexible and secure communication
We have more than 25 years experience of supporting organisations in both the public and wider public sectors in their quest to improve the efficiency and effectiveness of the services they provide.
We take the time to gain an in-depth knowledge of our customers organisational structure, their people and their policies, this ensures that we truly understand their mobile communications needs and how their devices are used. This enables us to not only provide a service which represents best value for money, but to anticipate products and services for which they may have a requirement in the future.
Fully managed service
We provide a fully managed service, this includes all day to day liaison with the network operator and full Technical Support to all users.
All account administration is handled by our own team, it is not a call centre type of service, all our customers get to know their support team and their dedicated account manager. Contact can be telephone, email, or online portals such as Service Now.
Our team has been awarded the O2 customer excellence award twice, due to our CSI (customer satisfaction index) score being amongst the highest within the O2 partner network.
The technical team are all fully manufacturer and network trained, they have all the necessary processes in place to ensure the smooth running of all mobile communication liaison between our customers, its 3rd party suppliers, O2, and all UK mobile network operators, Microsoft, equipment manufacturers and application providers for product areas such as:
We are a customer service driven organisation.
Our people are our greatest asset, to truly understand and support our customers takes a high degree of industry knowledge with outstanding communicating skills and commitment.
Our team of technical and admin support staff help give you back time to focus on delivering your objectives.
We can handle all communication between the network, handset manufacturers and third party app or software providers.
To support our customers we have strategic technical partnerships in place with O2, Apple, Microsoft, Samsung and IBM.
Accredited to ISO 9001:2015 to ensure procedures and processes are documented, but it is people that care that make the difference.
Our customers talk to us, we then action their requests or resolve their issues with the various call centres of the networks or suppliers and report back to them once concluded.