Fleet Mobile accreditations, awards and partnerships
Our focus has always been to remain independent and act as our customers’ one stop mobile communications partner and we have the following systems, strategic alliances and partnerships in place to ensure this:
Accredited to ISO 9001:2008 by BSI
Fleet Mobile Communications is committed to continually improving its service to our customers and in order to attain this, we have a flexible, focused and capable Quality Management System that has been continuously accredited by BSI to ISO9001:2008 (formerly BS5750) since 1993. We were the first UK mobile phone company to achieve BS5750 for all three divisions of our business simultaneously.
O2 Direct Business partner with customer service award 2015
As an O2 business partner, we place a great deal of value on our long term direct relationship with the network, which enables us to provide all the networks products and services, as well as build bespoke tariffs to fit our customers’ requirements, but with the full support and technical backup of the network.
Microsoft Partner Network Member
We are an accredited Microsoft Partner Network Member for Windows 8, which allows us to fully support our customers. Our in house technical team can offer assistance on Windows Phone from advice on the correct Windows mobile device for a particular application, to technical support with Exchange Server remote active sync and security policy setup, etc. This technical support service is further enhanced by our direct technical support links to Microsoft.
HTC reseller Partner
Our direct partnership with HTC means we are able to supply not only network locked devices, but generic unlocked devices with no network customisation. Our in house technical team, offers full support on all HTC devices. This partnership with HTC, gives us access to their technical, business development and training teams, allowing us to offer a myriad of support services to our customers.
UK Blackberry Gold Partner
We are able to supply and support the full range of Blackberry products and services, with the direct technical back up from Blackberry . This can range from Blackberry 10 devices and BES 10 to Legacy Blackberry Enterprise Server (full BES), Blackberry BES Express or Blackberry Internet Service (BIS) to the repair of handsets and supply of device licences (CALs).
Manufacturer Approved Handset Repair Centre
Our repair technicians are fully manufacturer trained by Samsung and Sony. Our service department offers a warranty repair service for Sony and Samsung and we operate an advance replacement service for all generic Blackberry devices supplied by us. We also offer a full non warranty repair service in house for all mobile devices including Samsung, Sony, Blackberry, HTC, Nokia and Apple IPhone, handsets amongst others.
Federation of Communications Services Member
We are long standing members of our industry federation the FCS
We are also patrons and founder members of the only industry quality scheme for the hands free vehicle installation sector the FCS FITAS program.